::: DEEWR Standard Code of Practice :::DEPARTMENT OF EDUCATION EMPLOYMENT & WORKPLACE RELATIONS (DEEWR) STANDARD CODE OF PRACTICE FOR TRAINING ORGANISATIONS REGISTERED BY THE DEEWR TO PROVIDE TRAINING SERVICES AND ASSESSMENT SERVICES AND ISSUANCE OF NATIONALLY RECOGNISED QUALIFICATIONS Introduction For the purposes of this Code "trainee" refers to any person, participating in education or training delivered by this organization. A "client" is a person or organization who may enter into a contract with the registered training organization for the delivery of education and training services. Provision of Training and Assessment Services Our organization maintains a learning environment that is conducive to the success of trainees. Our organization has the capacity to deliver and assess the vocational Qualifications for which it has been registered, provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of trainees. Our organization monitors and assesses the performance and progress of its trainees. Our organization ensures that teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of trainees, and it provides training for our staff as required. Our organization ensures that assessments are conducted in a manner, which meets the endorsed components of the relevant Training Package(s) and/or accredited courses. Our organization is committed to access and equity principles and processes in the delivery of its services. Issuance of Qualifications Marketing of Training and Assessment Services Our organization gains written permission from a trainee or client before using information about that individual or organization in any marketing materials. Our organization accurately represents recognised training products and services to prospective trainees and clients. Our organization ensures trainees and clients are provided with full details of conditions in any contract arrangements with the organization. No false or misleading comparisons are drawn with any other training organization or qualification. Financial Standards Our organization has a refund policy that is fair and equitable and this policy is made available to all trainees and clients. Our organization ensures that the contractual and financial relationship between the trainee/client and the organization is fully and properly documented, and that copies of the documentation are made available to the trainee/client. Documentation includes: the rights and responsibilities of trainees, costs of training and assessment services and issuance of Qualifications, payment arrangements, refund conditions and any other matters that place obligations on trainees or clients. Provision of Information Our organization supplies this information to trainees and clients before it enters into written agreements with them and regularly reviews all information provided to ensure its accuracy and relevance. Recruitment Our organization ensures that the educational background of intending trainees is assessed by suitably qualified staff and/or agents, and provides for the training of such staff and agents, as appropriate. Support Services Greivance Mechanism For this purpose, our organization has a grievance policy where a member of staff is identified to trainees and clients as the reference person for such matters. In addition, the grievance mechanism as a whole is made known to trainees at the time of enrolment. Where a grievance cannot be resolved internally, our organization advises trainees and clients of the appropriate legal body where they can seek further assistance. Record Keeping Quality Control Signed: Gavin Blake |